Shipping policy

Thank you for visiting and shopping at KAELORA™. Following are the terms and conditions that constitute our Shipping Policy.

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that during high-volume periods or holidays, processing times may be slightly delayed.

We are proud to offer Free Insured Standard Shipping on all orders to the United States and Canada.

Please note: Delivery delays can occasionally occur due to customs clearance or carrier issues beyond our control. We appreciate your patience.

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 48 to 72 hours. You can use this number to track your package on our website's tracking page or through the carrier's portal.

KAELORA™ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). However, our products rarely incur these extra charges in North America.

Your order is protected by our Insured Shipping. If your package is significantly delayed, lost in transit, or arrives damaged, please contact us immediately at help@kaelorawb.com so we can resolve the issue by filing a claim and sending a replacement.